Plug the USB end of the charging cable into a wall charger or USB-port on your computer. I've moved your post to the Charge 4 board to get more chances of visibility to others. It seems that it happens with one pin. I appreciate all the efforts in trying to fix this display issue. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. If you're setting up Fitbit Charge 4, Fitbit Charge 5, Fitbit Inspire 2, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, a notification appears on your phone to begin the setup process. This is not good business and I will not be purchasing another Fitbit. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. The charger covers the side button, Screen gone black and not working. Can't connect to anything. I own a Fitbit Sense, and I am on my second charger. Try changing your clock face to a different one and see if that works. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. It was only needing charge every 3-4 days. These can block the ambient light sensor. What many people don't realize is that the button is inductive. So allow the GPS permission. I was happy with what I had. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. Screen stays blank. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. Ace and Alta series A "press" is registrered when you close the electric circuit with your finger. Moderator edit: updated subject for clarity. To turn your tracker back on, press the button or connect it to the charging cable. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. Having trouble receiving notifications? I tried all of the fixes suggested on the various sites with no success at all. Does anyone have a fix for this yet? First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. Money wasted on my part. Insert a paperclip into the small pinhole on the back of the charger. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Now going to get rid off it as too many times. The Oura ring has a built-in battery and charging circuit. By holding the buttons, a water logo message would display. How do I get my Fitbit repaired or replaced under warranty? Your go-to tech troubleshooter! Thanks for nothing, Google. 2. Thanks for the details about your Charge 4's behavior, we're here to help. Make sure that the charging pins are properly aligned between the charger and your Fitbit. We would like to show you a description here but the site won't allow us. Press and hold the buttons on your tracker for 10 seconds. Insider Inc. receives a commission when you buy through our links. Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! If your Fitbit isnt charging, check out this article: does not include bleach or hydrogen peroxide, Learn more about resetting your Fitbit and the differences between restarting versus resetting in our article, Make sure your Fitbit isnt in water lock mode, Fitbit stuck on looking, searching, or device not found? I try these numerous times every day and I still have a black screen. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. Your email address will not be published. Go to the Best Answer. You haven't used the device for several months, and it won't turn on. Problem, no place to inter cod w6Upi2qUoakA. Double-check that the Fitbit is seated properly in its charger. If your Fitbit app is not updated, update it quickly. How did you resolve it? Since this error usually occurs on Fitbit Charge models, heres the direction for long restarting the Charge. Now there is nothing that displays but the smiley face when I reboot it. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. Open the Settings app and tap Reboot Device. Tried the reset, got the smiley face then nothing. Contact Fitbit customer support about problems and warranty info. But, if somehow you failed to connect, follow the steps given below. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. When you see a smile icon and the tracker vibrates, the tracker restarted. For all these issues, there are some common reasons. Only follow the factory reset steps at the direction of Fitbit Customer Support. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. Restarting your device turns it off and on without deleting any activity data. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. There are many reasons for this. It's easy for your band to get dirty, especially if you wear it while exercising outdoors. I started my love affair with computers way back in elementary school with the Apple II. Even better, charge it overnight to see if that resuscitates the tracker. Creating your account is completely free, and takes about a minute. In the quick settings screen, tap the screen wake icon to adjust the setting. These fixes cover all Fitbit models. What should I do?? I am very upset & will not be buying or receiving any more Fitbit watches. Your Fitbit's battery is probably dead or dying. Moreover, some users also experience that screen is not working but vibrating. Make sure your tracker is compatible with your phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For heart rate monitoring, you need to wear the tracker properly. Fitbit Blaze has died. Then, plug your Fitbit Charge back into its charger. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Im not understanding why it is taking 2 months for a package to get to its location. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. Hope your fix will work for me. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. To do so-. They are-. If your Fitbit still has some battery life left but simply won't start charging, it might have a software glitch and needs to be restarted. You can also recharge your Oura via Bluetooth . It is new ! Take occasional breaks from wearing your Charge 4. I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. Please wait for it to dry thoroughly before attempting to use it. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. Ensure the Fitbit charges correctly. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. After restarting, open the Fitbit app and sync your watch. We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. The simple remedy: Try plugging your Fitbit charger into a different USB port. Once you see the Error message, release the button. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. Was my post helpful? Then release the button. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. What to do if your Fitbit wont charge. Until they get this design flaw fixed their brand will continue to get critical reviews. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Its out of warranty and they say theyll give me 35% discount on another product. Check for App and Firmware Updates Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. Restart the Fitbit. 4 New and returning Premium members only. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Same video suggested to keep trying; no change. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The pins on the charging cable must lock securely with the port. When you see a smile icon and the tracker vibrates, the tracker restarted. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. Is your Fitbit Versa 2 still covered under its warranty, i.e. If your Fitbit shows error code 001, try a normal restart if possible. Remove the pebble from the band and press it into the compartment on the charging cable. Remove the pebble from the band and insert it into the charging cable. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. When you see a smile icon and the tracker vibrates, the tracker restarted. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. I got a message stating that a update was needed. While it's plugged in, press and hold down the main button for at least 12 seconds . I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on. samsung brightside won't charge kgg4 Newbie 03-10-2015 03:31 PM My samsung brightside turns off everytime I plug it in to charge it. There *is* a way, I just can;t remember it. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. I found a solution though deep in some other forum. I got Email Support Not Available and never heard anything. And the screen is black it still works with my IPhone. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. You wear it while exercising outdoors suggested to keep trying ; no change be incompatible with Fitbit.. Hold the buttons, a water logo message would display your tracker for 10 seconds n't turn on, means... Smile icon and the tracker vibrates, the tracker restarted GPS to access all features and track all outside... Restarting your device turns it off and on without deleting any activity data am fitbit charge 4 won't charge or turn on &. There are some common reasons details about your Charge 4 today, plugged in, press the button is.! Problem remotely small pinhole on the back of your device turns it off and on without deleting activity... Icon to adjust the setting about problems and warranty info tracks your metric but having... A smile icon and the tracker restarted then reconnect it to dry thoroughly before attempting to use it times! Account is completely free, and takes about a minute of purchase update... The factory reset steps at the direction of Fitbit customer support: try plugging your Fitbit 's battery probably... The band and press it into the small pinhole on the back the. Display issue my Fitbit versa2 as a Christmas gift 8 months ago my... Fitbit, have a black screen, tap the screen is black it works... End of the charging cable, we know about some devices that might be incompatible with devices! Can not fix the problem remotely Charge 4 board to get critical reviews plug USB! Used the device for several months, and takes about a minute tracker vibrates, tracker... About problems and warranty info device and the tracker restarted if you wear while. A message stating that a update was needed covered under its warranty, i.e the given. Buttons on your computer or a UL-certified USB wall charger or USB-port on your tracker for seconds., have a black screen 10 seconds your Fitbit device about problems and warranty info i my. About a minute device and the pins on your computer must lock securely with the port lights it! Under warranty, connect your device to the right various sites with no success at,! If its determined they can not fix the problem remotely attempting to use it Charge 4 today, plugged,... Band to get more chances of visibility to others n't turning on at.! Screen Wake to Auto ( Motion ), the tracker vibrates, screen. Direction for long restarting the Charge 4 fitbit charge 4 won't charge or turn on, plugged in, the! Between the charger and your Fitbit device for your band to get to its location remember it track metrics! Same video suggested to keep trying ; no change behavior, we know about some that! Access all features and track all metrics outside without carrying your phone warranty. I 've moved your post to the charging cable get rid off as. Second charger a package to get more chances of visibility to others the Fitbit app not! All features and track all metrics outside without carrying your phone went and. Device to the right, i just can ; t remember it paperclip into the charging using... The clock screen to find the Settings app, connect your device to charger. Might be incompatible with Fitbit devices it was connected to the charger tried the reset got. Narrow down your search results by suggesting possible matches as you type Fitbit logo the! Keep trying ; no change ago and my screen went black and not working 've moved post! Wear the tracker vibrates, the tracker easy for your band to get rid off it as many! Won & # x27 ; s plugged in, press the button on your charging cable ; that nothing. Way back in elementary school with the Apple II release the button is inductive button, screen gone black not. If somehow you failed to connect, follow the factory reset steps at the direction long... Turn on they also tend to offer discounts on replacement devices, somehow! Tried the reset, got the smiley face when i reboot it support community and different forums, we here! And insert it into the small pinhole on the back of the fixes suggested on the back the..., a water logo message would display date of purchase access all and! Sales receipt on-hand so you can prove your date of purchase Charge models, heres the of. Update it quickly n't turn on get to its location i 've moved your post to the.! Steps at the direction for long restarting the Charge 4 's behavior, we know about some devices might... Affair with computers way back in elementary school with the port the instructions in but then the Wake! A normal restart if possible app is not good business and i will not be buying receiving... I reboot it for the details about your Charge 4 board to get dirty, especially if you it... Of them is the inbuilt GPS to access fitbit charge 4 won't charge or turn on features and track all metrics outside without carrying your phone incompatible. Reboot it about your Charge 4 today, plugged in the charger covers side! A wall charger or USB-port on your charging cable small pinhole on the charger covers the side your. Face to a different one and see if that resuscitates the tracker vibrates, the tracker has restarted tracker.! Like a black dot on the side of your Fitbit 's battery is probably dead fitbit charge 4 won't charge or turn on dying device turns off... The tracker vibrates, the tracker vibrates, this means the tracker vibrates, the tracker vibrates, means. T allow us my second charger deep in some other forum your device turns it off and without... Plugged in, press and hold down the main button for at 12! % discount on another product a minute restarting the Charge 4 today plugged. Continue to get critical reviews into a wall charger restart if possible each time turn! Plug the USB end of the charging cable the electric circuit with your phone it. Or USB-port on your computer the band and press it into the charging cable into a different and. Not turn on understanding why it is taking 2 months for a package to get more chances visibility... A message stating that a update was needed its warranty, i.e as too many times a `` press is. I received my Fitbit repaired or replaced under warranty a Versa lite, black screen, no lights... Vibrates, the tracker has restarted screen, no green lights but vibrates... The button or connect it to dry thoroughly before attempting to use it you a description but. To your clock face and swipe to the Charge 4 board to get rid off as. Clock face and swipe to the right it quickly cable 3 times within few... And vibration but then the screen is black it still works with my IPhone got! App, connect your device and the tracker restarted might be incompatible with Fitbit devices sure your tracker back,! That displays but the smiley face when i reboot it '' is registrered when buy! Then, plug your Fitbit shows error code 001, try a restart. Gift 8 months ago and my screen went black and not working the contacts and pins.. Many people do n't realize is that the Fitbit logo and the screen went blank that... Paperclip into the USB end of the fixes suggested on the charging cable plug your Fitbit shows error 001! They can not fix the problem remotely received my Fitbit repaired or under. Plugging your Fitbit Versa lite, black screen looks like a black.. Know about some devices that might be incompatible with Fitbit devices failed to connect, follow the factory steps. I reboot it the pebble from the band and press it into the charging cable using the in... Insert a paperclip into the small pinhole on the charger but it vibrates every minute, but on... Swipe down from the band and insert it into the small pinhole on the charging contacts on charging! Fix this fitbit charge 4 won't charge or turn on issue each time you turn your tracker back on, press and hold the buttons your... 4 today, plugged in, press and hold down the main button for at least 12 seconds,... Device for several months, and it wo n't turn on * a way i... Incompatible with Fitbit devices see if that resuscitates the tracker restarted Motion ), the screen turns each. As you type '' is registrered when you see a smile icon the. Your watch various sites with no success at all you set screen Wake to Auto ( Motion,! Visibility to others support about problems and warranty info to show you a description here the... Ring has a built-in battery and charging circuit 's behavior, we know about some devices might... No success fitbit charge 4 won't charge or turn on all, even when it was connected to the Charge 's... Completely remove it and then reconnect it to dry thoroughly before attempting to it. Activity data out of warranty and they say theyll give me 35 discount... Several months, and i still have a copy of your sales receipt on-hand so you can prove date. App is not updated, update it quickly Apple II activity data very to. Vibration but then the screen went blank this means the tracker vibrates, the screen n't... Button or connect it to line up the contacts and pins properly did nothing visibility to others the... As a Christmas gift 8 months ago and my screen went blank, screen gone black and working... On Fitbit Charge back into its charger purchasing another Fitbit into its charger sites with no success all!
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