. If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? Step 3. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. Choose the subscription that best suits your needs; 2. Account. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Step 1. There will always be a charge for the reservation in Italy. I cannot find the trips purchased. What can I do? This means all stations, and the search results are likely to show the main station first or most often. Can I use a train earlier than the time indicated on the ticket purchased online? Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. The only difference is if you use the train company direct (e.g. It would be even more strange if an Italian ticket office is unable to select seats when reserving when their website can. Help the next person who has this issue by indication if this reply solved your problem. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. Especially this train to Salerno as we will have baggage we need to store on our car. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. . Please read more about that in my next reply below. On the screen that appears, select the Pass you wish to request a refund for. Reservations are made separately. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. Step 2. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. What am I missing? In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? . Look on the left of the screen and youll see a search box with the word Ticket at the top. Im probably over thinking this whole thing and will just go to the train station to make my reservations. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. It cannot be used for routes with origin or destination outside regional or provincial borders. An activated pass will show the first You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. But the wording on Trenitalia.com pass page does What if I bought a ticket for a specific time and I wasnt able to catch the train. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Best answer by rvdborgt 5 July 2022, 22:43. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. , Got a promo Pass? You say that you don't know what seats you have. Go to 'Pass details' and then to 'Refunds and exchanges'. The insieme offer is another group offer. Select the Pass you wish to request a refund for. Once youve entered all your information, heres what a results page looks like: Lets break down what you see on this results page, so you can focus on what you need and ignore the rest. Online sales close 15 minutes before the scheduled departure time. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. Where can I display the trips I have purchased using my account number? Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. . Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. Buy the ticket online and bring it with you on your mobile devices. Plus, the sites kind of messy. WebTrenitalia Pass. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. Trenord one-way tickets do not expire before validation. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. It cannot be used for routes with origin or destination outside regional or provincial borders. If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). WebI-Pass Transponder Registration & Activation Create I-Pass account. The maximum Pass validity is of 11 months from the date of purchase. Choose the ticket that best suits your needs; 3. Senior: (passengers over 60 years old on the date of purchase of the Pass). Distance: 135 km. Children aged 4 to 11 years inclusive: 15 euro. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. For more information, visit the dedicated section. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. How can I buy/renew my season ticket online? Ensure that the At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Im so glad youre finding the site useful, Carmen! I am looking at buying a pass for 7 days. Love this blog! Re: Trenitalia pass 3 years ago Save Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. Press the Xbox button to open the guide. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. You can only use trains departing within 3 hours after the one indicated on the ticket. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. , Note: Shipping and Pass Protection* costs are non-refundable. I cannot find the season ticket I purchased. To make the online purchase of your season ticket, follow this procedure: 1. Reset and keep my games & apps. Help the next person who has this issue by indication if this reply solved your problem. My link Card is a card that allows you to load your one-way tickets and carnets. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. Please try again later. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. The age limit for that is the day of their twelfth birthday. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. Can you please send me your advise on it with rates and other details. Don't be shy and let us know about your challenge. Valuable info! Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. The age limit for that is the day of their twelfth birthday. Remove the Pass, and then change the currency on the website header. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). In this case you must login with the account number used for the purchase. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. Create. Multi-day tickets do not expire before validation. Great information, so helpful. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. 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